Privacy Policy

Privacy Policy

This Privacy Policy (the “Policy”) explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (“UK GDPR”). This Policy applies to visitors and users (individually, “you”) of our websites and any other online services. Please note that not all services described herein are available in all jurisdictions.

We are committed to safeguarding your privacy. If we request information that can identify you (“personal data”), you can be assured it will be handled in accordance with this Policy.

We may update this Policy periodically by revising this page. Please check back regularly to stay informed about any changes.

Data We Collect

We may collect the following personal data:

  1. Name.
  2. Contact information, including email address and phone number.
  3. Demographic information such as address and postcode.
  4. Technical data, such as IP address, browser type, and information collected via cookies or similar technologies (e.g., Google Analytics).

How We Use Your Data

We process your personal data to provide services, fulfil your requests, and for the following purposes:

  • Internal record keeping.
  • Processing orders and obtaining payment.
  • Improving our products and services.
  • Sending you updates or marketing communications, if you have opted in.

Lawful Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  1. Consent: Where you have provided explicit consent for specific purposes.
  2. Contractual necessity: To perform a contract with you or take steps at your request before entering a contract.
  3. Legal obligation: To comply with applicable legal requirements.
  4. Legitimate interests: To pursue our legitimate business interests, provided your rights and freedoms are not overridden.

Security Measures

We are committed to ensuring your personal data is secure. We implement appropriate technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal data.

Your Rights

Under UK GDPR, you have the following rights:

  1. Right to Access: Request a copy of the personal data we hold about you.
  2. Right to Rectification: Request corrections to any inaccurate or incomplete data.
  3. Right to Erasure: Request deletion of your personal data under certain circumstances.
  4. Right to Restrict Processing: Request a restriction on how we process your data in specific situations.
  5. Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
  6. Right to Object: Object to processing based on legitimate interests or direct marketing.
  7. Right to Withdraw Consent: Withdraw consent where processing is based on consent.
  8. Right to Complain: Raise a complaint with us directly (see Data Protection Complaints below), or lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

Data Protection Complaints

If you believe we have not handled your personal data in line with this Policy or UK data protection law, you can raise a complaint with us directly.

You can submit a complaint through our contact page . Please include enough detail for us to investigate, such as what happened and when.

We will acknowledge your complaint within 30 days of receiving it. We will then investigate without undue delay and let you know the outcome, along with any action we have taken as a result.

If you are not satisfied with how we have handled your complaint, or you would prefer to raise it directly with the regulator, you can contact the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Controlling Your Data

You can opt out of marketing communications, update your preferences, or withdraw consent at any time by contacting us via our website or email. Our contact details are available on our contact page.

We will not sell, distribute, or lease your personal data to third parties without your explicit consent or unless required by law. Sharing sensitive data will always require opt-in consent.

Retention Period

We retain your personal data only as long as necessary for the purposes outlined in this Policy or to comply with legal obligations. Typically, data is kept for a minimum of 6 months and a maximum of 5 years.

Third-Party Services

We may use trusted third-party service providers to assist in delivering our services. These providers are contractually obligated to process your data securely and in compliance with UK GDPR.

International Data Transfers

Some of our third-party service providers may store or process your personal data outside the UK. Where this happens, we ensure appropriate safeguards are in place in line with UK data protection law to protect your data to the same standard as if it were processed in the UK.

Cookies

Our website uses cookies to enhance user experience and analyse site traffic. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

If you have concerns about how your personal data is handled, please contact us. We are committed to addressing your queries promptly and transparently.